Its Easy Passport and Visa Services Reviews
ItsEasy was actually very easy.
ItsEasy was actually very easy. I sent in all my documents received my visa back much sooner than I had expected. Would definitely use their services again.
It was both simple and quick to get the …
It was both simple and quick to get the visa for Kenya from ItsEasy Services. I would not hesitate to use them again. It relieved my mind to leave it in their hands since time was of the essence.
It's Easy lives up to its name
It's Easy lived up to its name. Website was a little challenging, but once I found a contact name for my location, everything went very smoothly. I liked that there was an option to drop off and pick up in person, and the cost was about 40% less than other services I checked.
Wonderful service
Wonderful service. Went to Boston office in and out 30 minutes. Received China visa in 8 days. Customer service at its finest with a smile. I am pleased to recommend Easy Passprt & VISA Sercices.
Incompetence, Horrible Customer Service
I used ItsEasy from ~2011-2015, without any major problems. However, my last experience with them was so horrible that I decided I was never going to use them. Avoid a CSR, Charles at all costs!
I was applying for my visa for two countries, and sent the package to them with a clear note that I would email two of the invitation letters that were needed. I sent them the invitation letters the next day. I got an email from one agent that my application was missing paperwork, and I got an email from another agent that I didn't need to send any paper work because the consulate accepted the application as is.
When I called, I spoke to an agent, Charles. The rudest, and most unhelpful customer service rep I have ever worked with. Didn't provide an iota of help! Per him, ItsEasy just takes the package we send, and drops it off at the consulate without looking for completeness - What! I had never heard of anything so absurd!
In any case, thanks to their incompetence both my visa applications got messed up, and I had to postpone my trip.
I refuse to do business with an organization that has such poor customer service.
Terrible customer service and best of …
Terrible customer service and best of all...they lost my passport, which merely needed a renewal. Got stuck in a foreign country having to start from scratch for a brand new passport.
I have been living and travelling …
I have been living and travelling extensively overseas for 18 years and I can vouch for the fact that visas can be a difficult and "painful" process at best some of the time. ItsEasy has made this usually slow and "painful" process absolutely effortless at a very economical price (even cheaper than I could have obtained the visa myself without them) AND much faster than I could have as well! Only 3 days for a Saudi Arabia visa? NEVER even heard of before this. Their customer service kept me completely advised each step of the way, were absolutely 100% knowledgeable to my specific visa requirements and I HIGHLY recommend ItsEasy to anyone without any reservations or hesitation. I am now a believer and customer for life! THANK YOU 1000% percent!!!!
I went online and prepared prior to …
I went online and prepared prior to visiting the Boston office. The prep was necessary and everything went very smoothly. Very nice and helpful staff. Super quick turn around.
I had the best possible experience with …
I had the best possible experience with the Itseasy team. Something that could have been so difficult and stressful became a delight while working with them. Thank you so much! I will recommend Itseasy to anyone who needs a visa!
They made my impossible visa possible
I would not have managed this process of getting a Chinese visa without this team. They went above and beyond to make sure I got my visa in time, answered all of my questions, and made a difficult process go over smoothly. I'd recommend this company to anyone!
Don't make the mistake of trusting this service.
I wish I hadn't ignored the hundreds of negative reviews on every other review site. My experience with ItsEasy was comprised of terrible customer service, hidden fees that came up days after I signed the contract, and an almost missed vacation.
Friendly service
Friendly service, visa service completed in the promised time without any complications or extra hidden charges!
The rep I had was Kyle Lawrence and I …
The rep I had was Kyle Lawrence and I feel as he went above his duty to help me get an expedited visa. Quick and thorough on information needed and pleasant in his responses. Great work!
Excellent!
I had to get my visa for China while I was in the UK for business. With this, I unfortunately had to ship my passport internationally to the LA office. However, with the help of Kyle Lawrence, everything went so smoothly and off without a hitch. Kyle was constantly keeping me in the loop as to the status of my visa application, the whereabouts of my passport (while it was across the globe away from me), and was sure to keep my priorities in mind to get my passport back to me safely and a timely manner. Thank you to ItsEasy and Kyle for your excellent work and all of your help for getting my visa for China and my passport back to me in the UK safe and sound.
Fast
Fast, friendly service. Would recommend.
Source: https://www.trustpilot.com/review/itseasy.com